The warranty only covers defects that were inherent in the product at the time of delivery. Misuse or improper handling is not covered. The general warranty time for E.U. customers (including customers from Norway, Switzerland and Iceland) is 2 years (24 months) from the invoice date. Warranty period for customers outside the E.U. is usually 12 months from the invoice date. Warranty period for electronic tubes is ½-year. For used gear/demo gear, the warranty is 6 months. Some products have also extended warranty over 12 or 24 months. Guarantee claims must be raised within the official guarantee period. For this purpose, the product in question should be returned to the Musician’s Navigator company with the original invoice.
Defects or other damages owing to faulty or inappropriate handling, unsuitable packaging or shipment, the use of inappropriate accessories or an alteration of the original components by the customer or by a third party not authorized by the Musician’s Navigator company are not protected by warranty.
Naturally occurring signs of usage/wear are equally excluded from warranty protection.
If your product has a defect (or if you think it is not working correctly) and if you think that it is not caused by incorrect handling/using or if you do not know the possible cause of the problem and the same time the product is still within the warranty period you can claim the defect the following way:
- First of all, ALWAYS contact us as soon as possible at the following e-mail address:
Please include into your e-mail the number and date of your order/purchase, name of the product, serial number, description of the defect – what are its features, how and when it occurred as well as your opinion about what it could be, or what it could caused.
- In case that both, we and our customer, assess particular defect as possibly inherent in the product at the time of delivery, we will provide customer with a reclamation number with which the parcel has to be clearly marked as well as we will let you exactly know about the precise address where you have to send the product for warranty service/warranty examination as well as we will let you know how to pack the device correctly, what to include into the parcel and so on. Then you will send it on your own expenses – we do not accept any carriage-forward parcels (collect on delivery). Shipping expenses will be refund to you after service/warranty examination proves that the defect was inherited in the product and it was not caused by the misuse or incorrect handling from the side of the customer (i.e. you). Please, never send your parcel before you received reclamation number and the address where the defected product has to be sent.
- In case that warranty examination proves your reclamation issue as a legitimate complaint we will send you postage expenses on your account as well as we will send you repaired product or new one. Consequently, warranty period will be prolonged according the length of the complaints procedure.