Shipping and Delivery

Shipping

EU Customers

Shipping of products from our online store within the EU is free of charge (exceptions are Cyprus and Malta). Items shipped for free are clearly labeled as well as the world zone where free shipping for a particular item is applied.

Non EU Customers

Some products are shipped to the US for free. Items shipped for free are clearly labeled as well as the world zones where free shipping for a particular item is applied. Customers outside the EU and US customers ordering “US non-free shipping” products will be charged for shipping according our actual shipping price list. Shipping cost for a particular country is always displayed in the second step of the ordering process (‘Shipping method’) according the shipping address customer chose. Please, check out our Shipping rates below.

US Free Shipping

Products shipped to the USA for free are labeled with US Free shipping logo as well as these products are marked with the text “ U.S. Customers Only” and can be ordered exclusively by customers from the USA. We will not accept order of this products if made by customers from countries other than USA. These products are shipped to the U.S. free of charge. If you are unsure about anything please do not hesitate to contact us through our contact form.

Please note, that we are always choosing the most effective way of delivery/shipment for each individual order. We are cooperating with different courier companies and national post companies. Therefore we do not have one forwarder which is used for each delivery. We choose for a particular delivery option based on your actual order and country of delivery. This system is one of factors reducing the final price of a product for you!

Shipping rates

Delivery

Products are usually marked with an expected delivery time. Expected delivery time is counted from the day we received customer’s payment. Products usually not kept in stock can be ordered on request. Please note that we do not order these products until we have received your payment. We do not accept returns for products that are not regular stock items. We will usually deliver orders within 7 working days after having received the payment.

If any product is out of stock, the order will be shipped as soon as we receive it. Please note that we cannot guarantee that expected delivery time displayed for products that are usually not kept in stock will hold the true since delayed deliveries from our suppliers can possibly happen.

Please inspect the package and each product in a shipment as soon as you receive it! If there are any damages, the customer must make a claim to the forwarder. The best option is to check received parcel immediately in the presence of a courier/post agent, or at the post office respectively. If your parcel seems to be damaged do not accept it! Detectible transportation damages are to be reported without delay in a written form. Packaging damages are to be confirmed in a written form by the transportation company upon delivery.

Please note that the number of units in stock that is displayed on some products can be incorrect. One reason can be that new orders hasn´t updated the stock numbers yet.

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