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Frequently Asked Questions

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Please, make your choice...
(note that common questions appear in both below listed sections)

- Web Portal F.A.Q.

- Online Store F.A.Q.




Web Portal F.A.Q.


  • What’s different about Musician’s Navigator?
    The main idea based on which Musician’s Navigator has been build is to provide all musicians of all styles, playing different instruments, with one unified online space where they can meet in music gear forums, where they can find all kinds of free and professional lessons, get news, user reviews, articles and technical information concerning music gear ranging from guitars, through keyboards, classical instruments to recording/studio music gear. Same time and place Musician’s Navigator gives musicians opportunity to purchase professional top quality music gear for the best possible prices. Being musicians ourselves we understand that you need correct and quality music gear information, top quality music gear and the same time you cannot make compromise between the quality and price.
  • Can I get message about new products and events at the Musician’s Navigator?
    Yes. There are more options how to be informed about MN news. The best one is to subscribe for our newsletter. Beside this you can join (Like) our Facebook home and/or follow us on Twitter. These web sites we update with the fresh news.
  • Does Musician’s Navigator offer some extra benefits for its customers/users?
    Beside above mentioned benefits like best prices, top quality gear, unified space for all musicians and music gear, we plan to make different contests with interesting prizes and to provide the most active users with different benefits like discounts for the purchase of music gear in our online store or tickets for interesting concerts, workshops and so on.
  • How Musician’s Navigator defines active user?
    Active user is a user who contributes to the knowledge base of our web portal by his own music gear reviews or articles, and/or is active within the forum and/or is active customer of MN online store. We will provide our active customers/users with different benefits (see above).
  • I want to join your editor’s team. Is it possible?
    Yes, under certain circumstances. You should contact us via our contact form. Write shortly down info about your musician’s background, what instrument(s) you play, your recording/studio/live performance experiences, with what you would like to contribute the most to Musician’s Navigator. Then we will contact you as soon as possible.
  • I have a great band/music project and I would like to promote it via Musician’s Navigator. Is it possible?
    Yes. Contact us via our contact form, as a subject write ‘Artist Promotion’. Write shortly about your band’s style, background, members, demo records or legitimate albums (if applies). We will then contact you as soon as possible.
  • Can I attach my own YouTube video testimonial to my music gear review at the Musician’s Navigator?
    Yes, just follow instructions within the ‘Add Review’ form, or if you need help, just contact us.
  • I want to learn from professional artists and sound engineers. Could you help me?
    Yes, we are happy to help you with anything what can help you to make progress. Just go to ‘Lessons and Workshops’ section in the house of your interest. Beside the free lessons we offer lessons provided by the top artists as well - Jordan Rudess (Dream Theater), Marcus Siepen (Blind Guardian)… are few examples. Our Lessons sections are growing constantly. We also organize interesting workshops with professionals from time to time. Just stay in step with us!


Online Store F.A.Q.


  • Why Musician’s Navigator does not offer products from all music gear categories?
    First of all we offer and sell you only the top quality gear that we personally believe in. Second, in general we keep only the music gear for which we can guarantee the best possible price in the region (EU or EU /US) or at least we can guarantee regular price for these products. Third, we are still growing as well as we are doing every day our best to fill all music gear categories with the top music gear for best prices. Certainly, you understand that this is really tough job…but we will handle it for you, so stay in step with us. Keep online with us, we will be providing you with all possible products in the future!
  • Can I get message about new products and events at the Musician’s Navigator?
    Yes. There are more options how to be informed about MN news. The best one is to subscribe for our newsletter. Beside this you can join (Like) our Facebook home and/or follow us on Twitter. These web sites we update with the fresh news.
  • Does Musician’s Navigator offer some extra benefits for its customers/users?
    Beside above mentioned benefits like best prices, top quality gear, unified space for all musicians and music gear, we plan to make different contests with interesting prizes and to provide the most active users with different benefits like discounts for the purchase of music gear in our online store or tickets for interesting concerts, workshops and so on.
  • How Musician’s Navigator defines active user?
    Active a user is user who contributes to the knowledge base of our web portal by his own music gear reviews or articles, and/or is active within the forum and/or is active customer of MN online store. We will provide our active customers/users with different benefits (see above).
  • What to do if I found better price in other online store for a product that is in your store labeled with the Best Price Guarantee logo?
    First, check whether this price fulfills definition of a product for better price – this you can check out – HERE. If so, let us know at the e-mail address This email address is being protected from spam bots, you need Javascript enabled to view it and we will try to sell you particular product for that price or even better! Note, that if you purchase a product and then after you will find better pricing, we do not refund you the difference and we do not accept returns because of this issue.
  • How can I be sure that I choose the best and the most suitable product for me?
    Analyze your needs, what do you want to do and what you will need for it. Collect information about music gear products you are interested in from the product details in our catalogue, from articles and videos linked to those products. Read reviews/user opinions, technical articles and so on, (not only at the Musician’s Navigator, but from all available sources). And do not forget - if you are unsure do not hesitate to ask us at the This email address is being protected from spam bots, you need Javascript enabled to view it
  • Could you provide all available products from brands you already carry in your online store?
    Basically, yes. Just ask for these products at the address This email address is being protected from spam bots, you need Javascript enabled to view it We will provide you with the information about availability, pricing, shipping and other aspects of these products. Then it’s up to you whether you want to order these product(s) from us.
  • Can I get your products for the price excluding VAT tax?
    Only customers outside the E.U. and customers with a valid VAT tax number (i.e. company customers) can be invoiced prices excluding VAT tax.
  • What are the shipping rates for particular products and countries?
    For the majority of products available in our online store is shipping within the EU and within the International Shipping Zone nr.1 free of charge. Products labeled with the ‘Free Shipping E.U.’ logo are shipped for free not only to EU countries but also to countries belonging into the International Shipping Zone nr.1. Please note, that Cyprus and Malta are excluded from the EU free shipping. Check out our shipping rates – HERE.